Privacy Policy

Effective Date: 01/02/2025

At Cloud B2B Solutions, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website, https://cloudb2b.co.uk.

1. Information We Collect

When you use our website, we may collect the following types of information:

• Personal Information: such as your name, email address, and contact details when you fill in forms, subscribe to newsletters, or communicate with us.
• Usage Data: including pages visited, time spent on the site, referring URLs, and browser types through analytics tools and tracking services.
• Cookies and Tracking Technologies: used to enhance your user experience and help us understand how our website is used.

2. Cookies and Third-Party Services

Our website uses cookies and similar tracking technologies. Some of these are essential, while others help us improve our site and marketing.

We use the following third-party services that may store cookies on your device:

• Google Analytics: Used to track website usage and visitor behaviour. Google may use the collected data to contextualise and personalise ads on its own advertising network.
• Hotjar: Helps us understand how users interact with our website through heatmaps and session recordings. Hotjar anonymises data and does not track pages that contain sensitive information.
• Mailchimp: Used for managing our email marketing campaigns and newsletters. If you subscribe to our mailing list, your data may be stored and processed by Mailchimp.
• Trustpilot: We may use Trustpilot to collect and display customer reviews. If you submit a review, your information may be shared with Trustpilot according to their privacy policy.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our website
• Improve user experience and site performance
• Communicate with you, including sending newsletters or responding to enquiries
• Collect feedback and reviews
• Monitor and analyse usage trends

4. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties only when necessary to deliver our services or when required by law.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at sales@cloudb2b.co.uk.

6. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Related Policies

For more information about our legal obligations, GDPR compliance, and user responsibilities, please refer to our Terms and Conditions page. This includes full details of how we manage data protection and user consent across our services.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Cloud B2B Business Systems
Email: sales@cloudb2b.co.uk
Website: https://cloudb2b.co.uk